Effective Date: XCOMPANYDATEX

This Privacy Policy explains how Firebrand Media Ltd. collects, uses, discloses, stores, and protects personal information obtained through this website. By accessing or using this website, you acknowledge that you have read and understood this Policy.

For the purposes of this document, “Firebrand Media,” “we,” “our,” and “us” refer to Firebrand Media Ltd.

This Policy is intended to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act of British Columbia (PIPA).

Accountability and Data Compliance

Firebrand Media is accountable for the personal information under its control and has appointed a designated Privacy Officer responsible for overseeing compliance with applicable privacy legislation.

Under PIPA, the title and contact information of this position must be publicly available. Under PIPEDA, this information must also be made available upon request.

All privacy-related inquiries, access requests, or complaints may be directed to:

What Personal Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Telephone number
  • Company name
  • Information provided in enquiry forms
  • Technical data such as IP address, browser type, operating system, and usage patterns

We collect only information that is reasonably necessary for the purposes identified in this Policy.

How We Collect Personal Information

Personal information may be collected:

  • Directly from you when you complete website forms or communicate with us
  • Automatically through cookies and analytics technologies
  • Through interactions initiated by you via the website

Purpose of Data Collection

We collect personal information for the following purposes:

  • Responding to enquiries and communications
  • Providing requested information about services
  • Managing business communications
  • Improving website performance and user experience
  • Meeting legal and regulatory obligations

We identify the purpose for collecting personal information at or before the time of collection.

Consent

By voluntarily providing personal information through this website, you consent to its collection, use, and disclosure for the purposes identified in this Policy.

Personal information will only be used as necessary to fulfil service-related obligations, respond to your requests, or meet legal requirements.

Where personal information is required for a new purpose not previously identified, we will obtain consent unless otherwise authorized by law.

Use, Disclosure, and Retention

We use or disclose personal information only for the purposes identified before or at the time of collection, unless:

  • You provide consent for a new purpose; or
  • Use or disclosure is authorized or required by applicable legislation.

Personal information may be disclosed to service providers who assist in website hosting, technical support, or analytics. These providers are required to protect personal information in a manner consistent with Canadian privacy standards.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer required, it is securely deleted or anonymized.

Data Accuracy

We make reasonable efforts to ensure that personal information collected is accurate, complete, and up to date for the purposes for which it is used.

You are encouraged to notify us of any changes or corrections to your information.

Responsibility to Your Data

Firebrand Media takes responsibility for protecting personal information under its control. We implement appropriate physical, administrative, and technical safeguards to protect against unauthorized access, disclosure, copying, use, or modification.

Access to personal information is limited to authorized personnel who require it to perform their duties.

Security Safeguards

Personal information is hosted on secure systems. We use modern security technologies, including SSL encryption, secure hosting environments, and access controls to reduce the risk of unauthorized access.

While we take reasonable steps to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cross-Border Transfers

Personal information may be stored or processed outside British Columbia or Canada for secure hosting or operational support purposes.

Where such transfers occur, Firebrand Media ensures that appropriate safeguards are in place to provide a level of protection comparable to that required under Canadian privacy legislation.

Your Rights

Subject to applicable law, you have the right to:

  • Update or correct personal information we hold about you
  • Request access to your personal information
  • Request information about how your personal data is being used
  • Request a list of third parties to whom your personal data has been disclosed
  • File a complaint regarding our handling of your information

Requests may be submitted to the Privacy Officer using the contact information above.

Complaints

If you believe your personal information has been handled improperly, you may contact our Privacy Officer. We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Changes to This Policy

We may update this Privacy Policy to reflect changes in legal, operational, or regulatory requirements. Updated versions will be posted on this page with a revised effective date.